This policy governs purchases of digital professional services resources focused on business strategy development, including courses, playbooks, templates, calculators, facilitation scripts, and recorded workshops. Because delivery is electronic, a “return” involves revoking or adjusting access to the materials and, when appropriate, issuing a monetary reversal or store credit to the purchasing account.
Opening a review
A review may be initiated when duplicate charges appear, when access links or permissions are misconfigured, when files are corrupted or incomplete after reasonable troubleshooting, or when the delivered content materially diverges from the public outline, sample pages, or learning objectives shown at checkout. If slides, models, or worksheets appear to be missing key promised components, identify the discrepancy clearly so the team can investigate.
What generally falls outside scope
Requests are usually declined when substantial portions of the content have been consumed or exported; when templates, models, or scripts have been integrated into client work, shared drives, or paid offerings; or when the materials have been redistributed, repackaged, or used to create derivative tools made available to others. Automated scraping, bulk downloads intended to bypass access controls, or chargebacks filed before a support conversation may trigger account restrictions.
Prefer fixes before refunds
Most issues resolve without financial steps. Common remedies include re-provisioning access, re-sending secure links, providing alternative file formats, or issuing updated versions if a workbook or preset requires revision. For strategy-specific concerns, support can supply clarified definitions, example KRs, revised metric trees, or corrected cost curves when a spreadsheet formula is identified as inaccurate.
How to submit a request
Write from the email used at checkout and include your order number, product title, a concise description of the issue, and screenshots or a short screen recording that demonstrates the problem. For access failures, list device type, operating system, browser build, ad-blockers or extensions, and whether a VPN or firewall is active. Do not share passwords or complete payment details.
Evaluation and outcomes
Submissions are assessed for technical integrity, content alignment with the product outline, and evidence of use. Potential outcomes include a monetary reversal to the original method, a proportional reversal that reflects the portion of the resource consumed, an exchange for another digital item, or a store credit attached to the purchasing account. If a discrete component fixes the problem, a replacement file may be issued in lieu of revoking access.
License and acceptable use
All products are licensed for personal, non-transferable use by the purchasing account. Printing for internal reference is permitted. Resale, public reposting, or embedding into classrooms, marketplaces, or client deliverables is not allowed without written permission. Limited quotation with attribution is welcome where it does not reproduce proprietary models in full.
Accessibility and format support
On request, captions, transcripts, dyslexia-friendly PDFs, high-contrast slides, and keyboard-only navigation notes can be provided when feasible. If you need files in alternative formats for security-constrained systems, mention the constraints so an appropriate variant can be prepared.
Privacy
Only information required to reproduce the issue should be shared. Redact confidential client data, proprietary budgets, and personal identifiers contained in screenshots. Materials submitted for troubleshooting are used solely for resolution and are not added to any public library.
